Weybridge Lights welcomes you to contact us regarding any queries you may have with our products, services or this website.
Tel. 01932 820318
Making A Purchase
Making a purchase is a simple procedure. Just browse our site, and place any items that you wish to buy into your basket by clicking on the ‘Add to Basket’ symbol under each item. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order.
Payment may be done by any of the method shown on our site at the time of your order.
Shipping and Handling
UK Mainland order value over £100 - free
For shipping costs for any of the below, please contact us for a quote or place your order with us and will contact you with a quote.
Scottish Highlands & Islands - We will contact you with a shipping quote
If you need a Saturday or a morning delivery, pleases contact us and we can arrange it for you. There will be a surcharge for this service.
Delivery and Back Orders
We aim to despatch all order as early as possible once the order have been received.
Most of our designer lighting is hand-made or ordered from Europe. This means it takes longer to deliver the products. When you place an order from our designer range you will be contacted when we expect delivery of the fittings.
You will not be charged for your order until it has been despatched.
Due to the cost of some items in our designer range we reserve the right to request a deposit. In this case we would contact you first.
For orders made from the UK or the European Union, 17.5% VAT is added. In line with regulations there is no VAT charge for orders originating from the Channel Isles
The transaction information is encrypted using a 128-bit Secure Socket Layer (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions every day. No cardholder information is ever passed unencrypted.
A one-year, return to store warranty, is provided on all products with the exception of lamps (light bulbs).
Returns and Refund Policy
All products carry a seven-day money back policy*. Bespoke items or items made to your specification or products imported in to us. (i.e. Designer Lighting) are not covered.
You must return the product without any evidence of installation or modification with the original packaging. All lamps, fixings and others parts supplied must also be returned.
We have the right to refuse refunds if the above conditions have not been adhered to.
Delivery charges, from and to Weybridge Lights, remain the responsibility of the customer unless the goods received are incorrect, damaged or faulty. Refunds will be made once the products arrive back with us.
To enable us to process your return efficiently please contact us on 01932 820318 or and we will provide you with a returns number to quote on your documentation.
Weybridge Lights is not liable for unwanted goods to be returned. Courier or registered post, with appropriate insurance value, can be used to return goods, or we can arrange for collection via our courier (you are liable for all the courier costs in regard to the collection).
*Only applies to consumers and not business to business transactions.
Faulty ProductsNotification is required within three days of receipt of any damages or shortages.
Weybridge Lights do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Description and price of the goods
Every effort is made to make sure that the photos, text and price is as accurate as possible. Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.
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In addition to the above copyright notice any person/persons or businesses wishing to use hyperlinks or links in any other format to link weybridgelights.co.uk must first obtain permission in writing and legal action may be taken if deemed necessary by weybridgelights.co.uk if permission was not obtained in advance or if permission was denied.