Terms & Conditions

Contact Details

Weybridge Lights welcomes you to contact us regarding any queries you may have with our products, services or this website.

Weybridge Lights
6 Temple Market,
Queens Road
Waybridge,
Surrey,
KT13 9DL

Tel. 01932 820318
Fax. 01932 820378

Making A Purchase

Making a purchase is a simple procedure. Just browse our site, and place any items that you wish to buy into your basket by clicking on the ‘Add to Basket’ symbol under each item.  After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order.

Accepted Payments

Payment may be done by any of the method shown on our site at the time of your order.
Payment online by credit/debit card – Your details are encrypted and then sent to a secure server.
Telephone payment can be made by credit/debit card.
Payment by way of cheque, made payable to JG Electrical Ltd, and sent to the above address will be cleared into our bank account prior to despatch of your goods.
Payment by Bank Transfer- If you wish to pay this way please contact us and we will provide our bank details

Shipping and Handling

UK Mainland order value over £100 - free
(Excluding Scottish Highland and Islands)
UK Mainland Order value under £100 - £7.50

For shipping costs for any of the below, please contact us for a quote or place your order with us and will contact you with a quote.

Scottish Highlands & Islands - We will contact you with a shipping quote
Isle of Man & Isles of Scilly - We will contact you with a shipping quote
Northern Ireland - We will contact you with a shipping quote
Republic of Ireland - We will contact you with a shipping quote
Channel Islands - We will contact you with a shipping quote
Rest of the world - We will contact you with a shipping quote

 

If you need a Saturday or a morning delivery, pleases contact us and we can arrange it for you. There will be a surcharge for this service.

Delivery and Back Orders

We aim to despatch all order as early as possible once the order have been received.
All of our orders to the UK are sent using a 24hr service. 
In stock products normally get sent out on same day if received by 11.30am. 
Out of stock item products take 7 working days.
If the product is out of stock and it takes more than 8 working days to be delivered to you.  We will contact you to inform you of expected delivery date.  You will have the option to wait, change or cancel the order.

Most of our designer lighting is hand-made or ordered from Europe.  This means it takes longer to deliver the products.  When you place an order from our designer range you will be contacted when we expect delivery of the fittings.

You will not be charged for your order until it has been despatched. 

Due to the cost of some items in our designer range we reserve the right to request a deposit.  In this case we would contact you first.   

Tax

For orders made from the UK or the European Union, 17.5% VAT is added. In line with regulations there is no VAT charge for orders originating from the Channel Isles

Security

The transaction information is encrypted using a 128-bit Secure Socket Layer (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions every day. No cardholder information is ever passed unencrypted.

Warranty

A one-year, return to store warranty, is provided on all products with the exception of lamps (light bulbs).
Should a fault occur, within one year of purchase, following an assessment, the product will be repaired or replaced as required.
This warranty is limited to electrical components and is void if it is deemed that the product has been incorrectly installed or suffered abuse in a manner not intended for the purpose supplied.

Returns and Refund Policy

All products carry a seven-day money back policy*. Bespoke items or items made to your specification or products imported in to us. (i.e. Designer Lighting) are not covered.

You must return the product without any evidence of installation or modification with the original packaging.  All lamps, fixings and others parts supplied must also be returned.

We have the right to refuse refunds if the above conditions have not been adhered to.

Delivery charges, from and to Weybridge Lights, remain the responsibility of the customer unless the goods received are incorrect, damaged or faulty.  Refunds will be made once the products arrive back with us.

To enable us to process your return efficiently please contact us on 01932 820318 or and we will provide you with a returns number to quote on your documentation.

Weybridge Lights is not liable for unwanted goods to be returned. Courier or registered post, with appropriate insurance value, can be used to return goods, or we can arrange for collection via our courier (you are liable for all the courier costs in regard to the collection).

*Only applies to consumers and not business to business transactions.

Faulty Products

Notification is required within three days of receipt of any damages or shortages.


Weybridge Lights will not accept any responsibility after this period has expired.


Should any goods be faulty or damaged they will be replaced or refunded in full according to the customer's requirements. If only part of the item is damaged or faulty then we will send out a replacement for what is required.  In the event that the appropriate part cannot be sent, the whole item will be replaced.  Weybridge Lights will pay the return delivery costs and delivery of replacement parts for any damaged or faulty items.


Weybridge Lights cannot be held responsible for any related expenses such as loss of earnings, electrician’s fees etc. incurred in the event of faulty or missing items being supplied.

Privacy Policy

Weybridge Lights do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Description and price of the goods

Every effort is made to make sure that the photos, text and price is as accurate as possible.  Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.
Illustrations, measurements and descriptions are approximate for guidance only and are subject to alteration and modification without prior notification

Copyright

All content in whatever format found on weybridgelights.co.uk web site is copyright of it's respective owner(s) and legal action may be taken if any person(s) or business is found using the content found on weybridgelights.co.uk web site without permission in advance.
In addition to the above copyright notice any person/persons or businesses wishing to use hyperlinks or links in any other format to link weybridgelights.co.uk must first obtain permission in writing and legal action may be taken if deemed necessary by weybridgelights.co.uk if permission was not obtained in advance or if permission was denied.